Privacy Policy
Effective Date: 08/17/2026
1. Introduction
Body Chalet LLC (“Body Chalet,” “we,” “us,” or “our”), located at 345 Anglers Drive, Suite C, Steamboat Springs, Colorado 80487, operates this website and provides in-person classes, private sessions, and online product sales. This Privacy Policy explains how we collect, use, disclose, and protect personal information and your rights regarding your information.
2. Scope
This Policy applies to personal information we collect through our website, mobile communications (including SMS), in-studio interactions, sign-ups, purchases, and other customer communications. It does not apply to anonymized or aggregated data that cannot reasonably be used to identify you.
3. Information We Collect
We collect personal information you provide directly and certain information automatically.
A. Information You Provide
Contact details: name, email address, phone number, mailing address.
Registration & account info: username, password, profile information.
Payment information: payment card details (stored by our payment processor) and billing address.
Health & waiver information: health questionnaire responses, waivers, injury and medical information required to participate in classes.
Communications: messages, customer support inquiries, and content you submit (reviews, photos).
Preferences: class preferences, scheduling choices, marketing consents.
SMS opt-in data: mobile number and consent records if you opt into SMS communications.
B. Information Collected Automatically
Usage data: pages visited, IP address, device and browser info, clickstream data.
Cookies and similar technologies: session cookies, analytics cookies, and functional cookies. See our Cookie Notice [link] for details.
4. How We Use Your Information
We use personal information for the following purposes:
Provide services: register you for classes, manage accounts, process payments, schedule sessions, fulfill product orders, and deliver receipts.
Health & safety: evaluate health questionnaires and waivers to ensure safe participation in classes.
Communications: send transactional messages (booking confirmations, receipts, account alerts), appointment reminders, and customer support replies.
Marketing: send promotional offers, newsletters, and class updates (where you have opted in).
SMS: send recurring automated text messages as described below in the SMS/Text Messaging section.
Improve services: analytics, site operation, product and service improvement.
Legal & compliance: respond to legal requests, enforce Terms of Service, prevent fraud, and comply with applicable laws.
Aggregation & anonymization: aggregate data for business analysis without identifying individuals.
5. Legal Bases for Processing (where applicable)
If you are a resident of a jurisdiction that requires disclosure of legal bases (e.g., GDPR), we rely on:
Performance of a contract (e.g., to provide classes and process payments).
Legal obligation (e.g., tax and safety record-keeping).
Legitimate interests (e.g., improving services, fraud prevention), balanced against your rights.
Consent (e.g., marketing emails and SMS where required by law).
6. Sharing & Disclosure of Personal Information
We do not sell your personal information. We may disclose personal information to:
Service providers: payment processors (e.g., Stripe), booking platforms (e.g., Mariana Tek), email/SMS providers (e.g., Twilio), analytics services, and hosting providers who process information on our behalf.
Legal & safety: courts, regulators, law enforcement, or third parties when required by law or to protect rights and safety.
Business transfers: in connection with a merger, acquisition, or sale of assets (with notice to affected users where required).
With your consent: when you authorize disclosure.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
7. SMS / Text Messaging Program (Twilio wording included)
By opting in, you agree to receive recurring automated text messages from Body Chalet ("we," "us," "our") at the mobile number you provided. Messages may include appointment reminders, order updates, account alerts, promotional offers, customer support follow-ups, and class or schedule notices. Consent to receive these messages is not a condition of any purchase.
Message Frequency:
You may receive up to 5 messages per week. Message frequency may vary depending on your activity and interactions with us.
Message and Data Rates:
Message and data rates may apply. Charges are billed by and payable to your mobile service provider. Please contact your wireless carrier for details about your messaging plan.
How to Opt Out and Get Help:
You can unsubscribe the SMS service at any time by replying STOP to any message we send you. After you send STOP, you will receive a one-time confirmation message, and no further messages will be sent. If you want to rejoin, you can sign up again using the original opt-in method or reply START. For help or more information at any time, reply HELP to any of our messages. You can also contact our support team directly at kristina@bodychalet.com or 970-819-4314.
Carrier Liability Disclaimer:
Carriers are not liable for any delayed or undelivered messages.
8. Cookies and Tracking Technologies
We and our service providers use cookies, web beacons, and similar technologies for site security, analytics, remembering preferences, and advertising where applicable. You can manage cookie preferences through our Cookie Notice [link] or via your browser settings, but blocking certain cookies may affect site functionality.
9. Data Retention
We retain personal information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Specific retention periods:
Transactional records and tax-related data: retained for 7 years (or as required by law).
Waivers & health questionnaires: retained for 7 years after last visit or longer if required for legal or safety reasons.
Marketing consents: retained until you withdraw consent.
10. Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information. No system is fully secure; while we strive to protect your data, we cannot guarantee absolute security. If we learn of a breach affecting sensitive data, we will notify you and regulators as required by law.
11. Your Rights & Choices
Depending on your location, you may have rights to:
Access and obtain a copy of your personal information.
Correct inaccurate or incomplete information.
Delete your personal information (subject to legal exceptions).
Restrict or object to certain processing.
Withdraw consent for marketing at any time.
Port your data to another service where technically feasible.
To exercise rights, contact us at kristina@bodychalet.com or 970-819-4314. We may require identity verification before fulfilling requests.
12. Third-Party Links & Services
Our site may contain links to third-party websites or embed third-party services. We are not responsible for their privacy practices. Review their privacy policies before providing personal information.
13. International Transfers
Personal information may be transferred to and processed in the United States or other countries where our service providers are located. When transfers occur, we use appropriate safeguards as required by law.
14. Children’s Privacy
Our services are not directed to children under 12. We do not knowingly collect personal information from children under 12. Minors ages 12–17 may participate only with parental consent and completion of required waivers.
15. Changes to This Policy
We may update this Policy. Material changes will be posted with a revised Effective Date. Continued use after changes constitutes acceptance of the updated Policy.
16. Contact Information
For questions, requests, or complaints, contact:
Body Chalet LLC
345 Anglers Drive, Suite C
Steamboat Springs, CO 80487
Email: kristina@bodychalet.com
Phone: 970-819-4314